Cancellation & Refund Policy
Last updated: October 2026
1. Cancellation timeline
Refunds depend on the number of days between your cancellation and the arrival date:
60 days or more before arrival
The deposit is refunded minus a 10% administrative fee. Any other amount you have paid is refunded in full.
30 to 59 days before arrival
50% of the total booking amount is refunded.
14 to 29 days before arrival
25% of the total booking amount is refunded.
Less than 14 days before arrival
No refund is given. The full booking amount remains due.
Cancellations must be sent to us in writing by email. The date we receive your email counts.
2. Processing refunds
Approved refunds are paid within 10 to 15 business days by bank transfer to the account the payment came from. Your bank may need a few more days to credit it.
3. Force majeure
If the chalet cannot be reached or used because of events outside anyone's control (for example natural disasters, official travel bans or serious damage to the chalet), we will offer a new date, an alternative chalet or a full refund.
4. Services that are not refundable
Optional services such as a private chef, concierge services, activity bookings, ski passes and guides are not refundable once they have been arranged for you, unless the cancellation is caused by us.
5. Special circumstances
We consider requests in extraordinary circumstances, for example a medical emergency or a death in the family, if you send supporting documents. A travel cancellation insurance is recommended.
6. How to cancel
- Email contact@2jkronen.com
- Include your booking reference and the dates
- State your reason for cancelling
- Give a telephone number where we can reach you
7. Non-arrival
If you do not arrive and have not told us beforehand, the full booking amount remains due.