Booking Conditions
Last updated: October 2026
1. Booking process
Booking takes three steps:- Step 1: You send a booking request with your chalet, dates and number of guests. A request is free and not binding.
- Step 2: We reply by email with a quote for your dates and these booking conditions.
- Step 3: The booking is confirmed when you accept the quote and pay the deposit.
2. Arrival days and minimum stay
- Winter (1 December to 15 April): arrival on Saturday only, in whole weeks (7, 14, 21 nights and so on).
- Summer (16 April to 30 November): arrival on any day, minimum stay 2 nights.
3. Prices
All prices are weekly prices per chalet, in euros (EUR). In summer, stays of other lengths are calculated pro rata from the weekly price and confirmed in the quote. Prices shown on the website while you fill in a request are indicative; the quote is binding. Optional services such as a private chef, concierge services and activities are quoted separately unless the quote says otherwise.4. Check-in and check-out
- Check-in: from 4:00 PM
- Check-out: by 10:00 AM
5. Guest information
For each stay we need the full names of all guests, a valid ID or passport for the lead guest, an emergency contact and any dietary or special requirements. Guest registration forms required by Austrian law must be completed on arrival.6. Access
Before arrival you receive the access details, a house manual with Wi-Fi information and the contact details of our team.7. House rules
- Quiet hours from 10 PM to 8 AM
- The maximum number of guests stated for the chalet must not be exceeded
- No parties or events without our written consent
- No smoking inside the chalet
- Pets only if agreed in the quote
- Please treat the furnishings, appliances, sauna and wellness areas with care
8. Damage and breakages
Guests are liable for damage they or their party cause, for lost items and for extraordinary cleaning if the chalet is left in an unacceptable condition. Normal wear and tear is not charged.9. Occupancy
The number of guests may not exceed the maximum stated for the chalet. If more guests stay than agreed, we may terminate the stay without refund.10. Insurance
We recommend travel and cancellation insurance. We do not provide insurance cover.11. Changes to a booking
Please contact us before making changes to dates or guest numbers. Changes depend on availability and may be charged.12. Payment
- Deposit: 50% of the total price, due on confirmation
- Balance: due 4 weeks before arrival
- Payment method: bank transfer in euros (EUR)
- Late payment: if a payment is not received by its due date we may cancel the booking after a reminder; the cancellation terms then apply